{"id":1214,"date":"2025-10-23T02:54:17","date_gmt":"2025-10-23T02:54:17","guid":{"rendered":"https:\/\/dalatwonder.chiic-digital.website\/?p=1214"},"modified":"2025-10-23T02:54:17","modified_gmt":"2025-10-23T02:54:17","slug":"quy-trinh-tiep-nhan-va-giai-quyet-khieu-nai","status":"publish","type":"post","link":"https:\/\/dalatwonder.chiic-digital.website\/en\/quy-trinh-tiep-nhan-va-giai-quyet-khieu-nai\/","title":{"rendered":"The process of receiving and resolving complaints"},"content":{"rendered":"<p><strong>Article 1: mechanism solved<\/strong><\/p>\n\n\n\n<p>All complaints from the Customers are solved on the basis of negotiation. Case no agreement is reached as desired, either party has the right to take the case out of The state agency has the authority to solve.<\/p>\n\n\n\n<p>In case an incident occurs due to the fault of Dalatwonderresort.vn, we will immediately apply the necessary measures to ensure the benefits for the customer.<\/p>\n\n\n\n<p><strong>Article 2: the Method of sending complaints<\/strong><\/p>\n\n\n\n<p>The customer may send the complaint to request&nbsp;<strong>Dalatwonderresort.vn&nbsp;<\/strong>solved by following formula:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Way 1: make a Call to our hotline: (0263) 3 800 099 \u2013 (0263) 3 800 010<\/li>\n\n\n\n<li>Way 2: email address: salesteam@dalatwonderresort.com<\/li>\n\n\n\n<li>Way 3: Directly to the Office address following transactions: road No. 19 Rose street, Xuan Huong Dalat, Lam Dong Province, Vietnam<\/li>\n<\/ul>\n\n\n\n<p><strong>Article 3: order of execution<\/strong><\/p>\n\n\n\n<p>Step 1: Submit a complaint<\/p>\n\n\n\n<p>Customer complaint about services or benefits have not been fully secured to the&nbsp;<strong>Dalatwonderresort.vn<\/strong>&nbsp;through the manner specified above.<\/p>\n\n\n\n<p><strong>Step 2: receive and handle complaints<\/strong><\/p>\n\n\n\n<p><strong>Dalatwonderresort.vn<\/strong>&nbsp;will receive the Customer complaints and conduct verification information.<\/p>\n\n\n\n<p><strong>Step 3: feedback to customers<\/strong><\/p>\n\n\n\n<p><strong>Dalatwonderresort.vn<\/strong>&nbsp;will feedback the results of processing the complaint to the customer within 03 working days from the date of the verification, information processing is complete.<\/p>\n\n\n\n<p><strong>Dalatwonderresort.vn<\/strong>&nbsp;will try to verify the information and resolve complaints in a quick and timely manner to ensure Customer's benefits. Case is beyond the ability and the authority of&nbsp;<strong>Dalatwonderresort.vn<\/strong>&nbsp;then we will ask the Customer to put this incident out state agencies have jurisdiction by law.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>\u0110i\u1ec1u 1: C\u01a1 ch\u1ebf gi\u1ea3i quy\u1ebft M\u1ecdi khi\u1ebfu n\u1ea1i t\u1eeb ph\u00eda Kh\u00e1ch h\u00e0ng \u0111\u1ec1u \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft tr\u00ean c\u01a1 s\u1edf th\u01b0\u01a1ng l\u01b0\u1ee3ng. Tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u1ecfa thu\u1eadn nh\u01b0 mong mu\u1ed1n, m\u1ed9t trong hai b\u00ean c\u00f3 quy\u1ec1n \u0111\u01b0a v\u1ee5 vi\u1ec7c ra C\u01a1 quan nh\u00e0 n\u01b0\u1edbc c\u00f3 th\u1ea9m quy\u1ec1n \u0111\u1ec3 gi\u1ea3i quy\u1ebft. Trong tr\u01b0\u1eddng h\u1ee3p [&hellip;]<\/p>","protected":false},"author":1,"featured_media":1215,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[],"class_list":["post-1214","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dieu-khoan-chinh-sach"],"_links":{"self":[{"href":"https:\/\/dalatwonder.chiic-digital.website\/en\/wp-json\/wp\/v2\/posts\/1214","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dalatwonder.chiic-digital.website\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dalatwonder.chiic-digital.website\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dalatwonder.chiic-digital.website\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dalatwonder.chiic-digital.website\/en\/wp-json\/wp\/v2\/comments?post=1214"}],"version-history":[{"count":1,"href":"https:\/\/dalatwonder.chiic-digital.website\/en\/wp-json\/wp\/v2\/posts\/1214\/revisions"}],"predecessor-version":[{"id":1216,"href":"https:\/\/dalatwonder.chiic-digital.website\/en\/wp-json\/wp\/v2\/posts\/1214\/revisions\/1216"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dalatwonder.chiic-digital.website\/en\/wp-json\/wp\/v2\/media\/1215"}],"wp:attachment":[{"href":"https:\/\/dalatwonder.chiic-digital.website\/en\/wp-json\/wp\/v2\/media?parent=1214"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dalatwonder.chiic-digital.website\/en\/wp-json\/wp\/v2\/categories?post=1214"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dalatwonder.chiic-digital.website\/en\/wp-json\/wp\/v2\/tags?post=1214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}