Article 1: mechanism solved
All complaints from the Customers are solved on the basis of negotiation. Case no agreement is reached as desired, either party has the right to take the case out of The state agency has the authority to solve.
In case an incident occurs due to the fault of Dalatwonderresort.vn, we will immediately apply the necessary measures to ensure the benefits for the customer.
Article 2: the Method of sending complaints
The customer may send the complaint to request Dalatwonderresort.vn solved by following formula:
- Way 1: make a Call to our hotline: (0263) 3 800 099 – (0263) 3 800 010
- Way 2: email address: salesteam@dalatwonderresort.com
- Way 3: Directly to the Office address following transactions: road No. 19 Rose street, Xuan Huong Dalat, Lam Dong Province, Vietnam
Article 3: order of execution
Step 1: Submit a complaint
Customer complaint about services or benefits have not been fully secured to the Dalatwonderresort.vn through the manner specified above.
Step 2: receive and handle complaints
Dalatwonderresort.vn will receive the Customer complaints and conduct verification information.
Step 3: feedback to customers
Dalatwonderresort.vn will feedback the results of processing the complaint to the customer within 03 working days from the date of the verification, information processing is complete.
Dalatwonderresort.vn will try to verify the information and resolve complaints in a quick and timely manner to ensure Customer's benefits. Case is beyond the ability and the authority of Dalatwonderresort.vn then we will ask the Customer to put this incident out state agencies have jurisdiction by law.
